Our AML and Verification Policy
Every account on our platform is checked against the anti-money-laundering and counter-terrorism-financing rules attached to our Curaçao licence 8048/JAZ2019-042. This page sets out, in plain language, what we verify, when we verify it and what we expect from you.
Our AML Commitment
We hold licence 8048/JAZ2019-042, issued by the Curaçao gaming authority, and that licence binds us to the Anti-Money Laundering and Counter-Terrorist Financing regulations of our licence jurisdiction. Our compliance programme is built around three obligations: know who our players are, understand where their funds come from, and report suspicious activity to the relevant authorities.
We apply a risk-based approach. Accounts handling larger volumes, unusual patterns or anonymised payment routes attract enhanced checks, while low-risk accounts move through standard controls. We never accept funds whose origin we cannot reasonably establish, and we cooperate fully with regulator requests, court orders and lawful information-sharing obligations.
When We Verify Your Identity
Verification triggers
Verification is not a single event. We run checks at registration, before your first withdrawal, and again whenever activity thresholds are reached or behaviour looks inconsistent with your profile. A standard account may be verified with basic data; a withdrawal, a large deposit run or a flagged transaction will always require full documentation.
- At registration: full name, date of birth, residential address and contact details, screened against sanctions and PEP lists.
- Before your first withdrawal: government-issued photo ID, proof of address dated within the last 3 months, and proof that the payment method belongs to you.
- At activity thresholds: enhanced review when deposits, withdrawals or betting volume exceed the internal limits set under our risk model.
- At any time: if monitoring detects patterns inconsistent with your known profile.
| Check | Document we accept | Typical trigger |
|---|---|---|
| Identity | Passport, national ID card or driving licence | Registration and first withdrawal |
| Address | Utility bill, bank statement or council rate notice dated within 3 months | First withdrawal |
| Payment ownership | Photo of card (middle digits masked), bank statement showing the account, or wallet screenshot with your name | First withdrawal to that method |
| Source of funds | Payslips, tax return, sale contract or bank statements | Thresholds and enhanced review |
How Verification Works
Step by step
Documents are transmitted over TLS encryption, stored on access-controlled servers and visible only to trained compliance staff. We never share your verification data with third parties except where the law requires it.
- 1. Log in and open the Verification section of your account.
- 2. Upload a clear, uncropped photo or scan of your ID document; all four corners must be visible.
- 3. Upload your proof of address, showing your name, address and issue date.
- 4. Confirm your payment method with the required ownership evidence.
- 5. Our team reviews the files and updates your status; you can track progress in the same tab.
- 6. If anything fails, we tell you exactly why and what to re-upload.
When We Ask for Source of Funds
If your deposits exceed the levels set in our risk model, or your play pattern suggests funds beyond your stated profile, we will ask you to show where the money came from. This is not an accusation; it is a legal obligation under our licence.
Accepted evidence includes recent payslips, a tax assessment, a property sale contract, dividend statements or several months of bank statements. Crypto players may be asked to explain the origin of coins and provide exchange records. Verification of funds is proportionate: we ask for what the situation requires and nothing more, and once cleared, the result applies to future activity unless volumes change materially.
How We Monitor Transactions
Deposits, withdrawals and limits
Every deposit and withdrawal passes automated screening for structuring, rapid pass-through betting, unusual geographies and sanctioned counterparties. Withdrawals are returned by the same method used to deposit wherever technically possible; if you deposited in Bitcoin, your withdrawal goes back to Bitcoin. Minimum transaction is AUD 30 in both directions, with withdrawal caps of AUD 8,000 per day and AUD 30,000 per week.
Crypto withdrawals are typically processed within 0 to 1 hours; card withdrawals take up to 24 hours. We charge no fees on either side. Third-party payments are refused outright: deposits must come from accounts, cards or wallets registered in your own name.
| Transaction | Limit | Processing time |
|---|---|---|
| Deposit | From AUD 30 | Instant |
| Withdrawal, crypto | Up to AUD 8,000 per day / AUD 30,000 per week | 0 to 1 hours |
| Withdrawal, cards | Same caps | Up to 24 hours |
| Withdrawal, bank transfer | Same caps | 1 to 3 business days |
If Verification Fails
Where documents are missing, expired, edited or fail to match your account details, we place the affected transaction on hold and give you a defined window to fix the issue. We always state the reason and the remedy in writing.
If you do not respond, we suspend withdrawal rights, then the account, and remaining balances are held until verification is completed. We refund deposits to their original source where the account cannot be verified at all, less amounts already played, provided the payment route is confirmed as your own. Attempted identity fraud, use of another person's documents or payment methods results in permanent closure and, where the law requires, a report to the authorities. You can appeal any decision by writing to [email protected], and our compliance team reviews every appeal within 5 business days.
How Long We Keep Records
We retain identity documents, verification records and transaction logs for at least 5 years after the account closes, as required by our licence conditions. Retention exists for one purpose: to satisfy audits, regulator inspections and lawful requests from financial intelligence units.
After the retention period, records are destroyed under secure data-disposal procedures. You may request a copy of the verification data we hold about you at any time by contacting [email protected], available 24/7, and we respond to data access requests within the statutory timeframe.
Frequently Asked Questions
Do I need to verify my account before depositing?
No. You can register and deposit with basic details, but full verification with ID, proof of address and payment method ownership is required before your first withdrawal.
How long does verification take at Megadice Casino?
Standard documents are reviewed within 24 hours. Source-of-funds reviews and complex cases can take up to 5 business days.
Why must withdrawals use my deposit method?
Our same-method rule prevents funds passing through accounts that do not belong to you, which is a core AML control under our Curaçao licence.
What happens if I refuse to provide source of funds?
Withdrawals stay on hold and further deposits may be blocked. Balances are released only when the review is complete, or refunded to a verified payment source in your name.
Are my documents safe?
Yes. Files are encrypted in transit, stored on access-controlled servers and visible only to trained compliance staff, never to third parties except under legal compulsion.