Our Commitment to Safer Play
Gambling should stay a form of entertainment you control, not a burden you carry. This page sets out, in plain terms, every protection we have built into your Megadice Casino account and the free Australian services you can call on at any hour.
Our Commitment to Your Wellbeing
We opened our doors in 2023 with a simple position on player safety: it is not an afterthought, it sits beside every game we list. Our Responsible Gaming programme runs behind the scenes of all 4,000 titles in our library, from pokies to live dealer tables, and it works whether or not you ever open the settings yourself.
Because gambling harm rarely announces itself, we watch for patterns rather than waiting for complaints. Our systems flag sudden changes in deposit frequency, sessions that stretch through the night, and repeated top ups straight after losses. When our team sees these signals, we reach out privately with information about your limits and where to find support. No judgement, no lecture, just a prompt to check in with yourself.
Reality checks
Reality check reminders appear on screen at intervals you choose, from every 30 minutes to every 4 hours. Each reminder shows the time you have spent in the session and your net result since you logged in. If a break feels overdue, you can trigger a session timeout directly from the reminder.
Know the Warning Signs
Problem gambling is easier to spot from the outside than from within, and the honest answer to each question below matters more than any tool we can switch on. If several of these signs feel familiar, treat that recognition as useful information, not a reason for shame.
- Chasing losses with bigger bets or longer sessions to win money back
- Hiding the amount of time or money you spend gambling from family or friends
- Borrowing money, selling possessions or using bill money to keep playing
- Gambling to escape stress, anxiety or low mood rather than for enjoyment
- Restlessness or irritability when you try to cut down or stop
- Sleep, work or study suffering because of late night sessions
- Lying about wins while downplaying or forgetting losses
- Needing higher stakes to feel the same level of excitement
Set Your Own Limits Today
Every tool below sits in your account under Profile, then Responsible Gaming, and each one takes effect immediately. Deposit and loss limits tighten straight away, while raising a limit requires a 24 hour cooling period so the decision is never made in the heat of a session.
- Deposit limits cap how much you can load into your account per day, week or month, set in AUD from as little as the 30 AUD minimum deposit.
- Loss limits stop play for the period once net losses reach the figure you nominate, regardless of wins along the way.
- Wagering limits restrict total bet volume in a set window, useful when bonus turnover is tempting you to overspin.
- Session timeouts log you out automatically after a duration you choose, from 30 minutes upwards.
- Reality checks deliver periodic on screen summaries of time played and net results, adjustable from every 30 minutes to every 4 hours.
- Cooling off periods suspend your account for a short break, from 24 hours to 30 days, with reactivation available once the break ends.
- Self exclusion closes your account for a longer, firmer period and is the strongest option we offer, detailed in the next section.
Self Exclusion at Megadice
Self exclusion is a decision you make in advance, while calm, and we hold you to it afterwards. Once active, your account closes to all play and deposits across every device, and marketing emails stop the same day. Your remaining balance is returned to you via your original deposit method or a crypto payout, typically within 24 hours for BTC, ETH and USDT. Any open bets are settled normally at their natural conclusion, and winnings from those bets join your returned balance.
| Duration | What happens | Reactivation |
|---|---|---|
| 24 hours | Account locks immediately, balance retained until reactivation | Automatic after the period ends |
| 7 days | Full play and deposit block, marketing paused | Automatic after the period ends |
| 30 days | Full block, balance returned on request | Automatic after the period ends |
| 6 months | Full block, balance returned via your chosen payout method | Only on written request after the period lapses |
| Permanent | Account closed for good, any balance refunded | No reactivation; a new account cannot be opened |
How reactivation works
For periods up to 30 days, your account reopens automatically once the exclusion lapses. For the 6 month option, you must contact [email protected] in writing and our Responsible Gaming team conducts a short review within 72 hours before restoring access. We apply this review to confirm the request is considered, not impulsive, because that is what the exclusion was designed to guarantee in the first place.
Keeping Minors Safe
Our platform is strictly for players aged 18 and over, and we enforce this at the account level rather than the honour system. KYC verification, covering photo ID, proof of address and payment method checks, is required before your first withdrawal, and we can request documents at any earlier point where an account raises concerns. Accounts found to belong to a minor are closed immediately and balances refunded to a verified guardian.
What parents can do
Parental control software keeps gambling sites out of reach of children and teenagers in the household. Net Nanny, CyberPatrol and GamBlock each block access to casino domains at the device level, and all three work alongside the age gates we maintain on site. Keeping your own login details private and never gambling in front of children are two further habits that matter more than any filter.
Where to Get Free Help
Our tools manage your account, but talking to a trained counsellor manages the things an account setting cannot reach. Every service below is free, confidential and available to anyone in Australia, and none of them requires a referral or a formal diagnosis. Calling one is a strength move, not a surrender.
- Gambling Help Online, 1800 858 858, gamblinghelponline.org.au, free 24/7 counselling and live chat
- Lifeline Australia, 13 11 14, lifeline.org.au, 24 hour crisis support if gambling has you feeling overwhelmed
- National Debt Helpline, 1800 007 007, ndh.org.au, free financial counsellors for gambling related debt
- Gambler's Help services, 1800 858 858, gamblershelp.com.au, face to face and telephone counselling in every state
Talk to Our Team Directly
Our live chat runs 24 hours a day, 7 days a week, and the agents handling Responsible Gaming queries are trained to prioritise your privacy. You can also email [email protected] with the subject line Responsible Gaming and a member of the dedicated team responds within 24 hours. We will never question a request to lower a limit, take a break or self exclude, and we will never use a support conversation as an opening to promote bonuses or deposits.
Licensed by the Government of Curaçao under licence 8048/JAZ2019-042, we report on our responsible gaming measures as part of our regular compliance obligations, and player protection requests are exempt from any promotional targeting. If you believe a limit of ours failed to hold, tell us and we will investigate the session in full.
Frequently Asked Questions
Can I reverse a self exclusion before it ends?
No. Exclusions of 7 days or less lift automatically when the period ends, the 6 month option needs a written request and a short review after it lapses, and permanent exclusion has no reactivation path. This firmness is the point of the tool.
What happens to my remaining balance when I self exclude?
Your balance is refunded to your original deposit method or as a crypto payout, typically within 24 hours for BTC, ETH and USDT and up to 24 hours for cards. Open bets settle at their natural conclusion and any winnings join the refund.
Do deposit limits apply to crypto deposits?
Yes. Limits are set in AUD equivalents and cover every deposit method, including Bitcoin, Ethereum, Tether, Litecoin and Dogecoin, so switching currencies cannot work around a cap you have chosen.
Is the Gambling Help Online number free from mobiles?
Yes, 1800 858 858 is free from landlines and mobiles anywhere in Australia and operates 24 hours a day, with confidential telephone counselling and live chat available.
Can I set limits for someone else's account?
Account limits can only be set by the account holder. If you are worried about another player, contact Gambling Help Online for guidance, and if that person is a Megadice Casino player, our support team can reach out with responsible gaming information on request.