Our Terms and Conditions, in Plain English
These Terms and Conditions govern your use of our platform at megadice-aud.com. We have written them in plain language so you know exactly where you stand before you play.
Accepting Our Terms
By creating an account, depositing funds or placing any bet on our platform, you accept these Terms and Conditions in full. The agreement takes effect the moment you tick the acceptance box during registration, and it stays in force for as long as your account remains open.
If you do not agree with any part of these terms, you must not register or play. We recommend you read this page carefully and keep a copy for your records, because it sets out your rights and obligations as a player.
Who May Register With Us
Eligibility
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, to hold an account with us. We are licensed in Curaçao (licence 8048/JAZ2019-042), and we do not accept players from the United States, France, the Netherlands, Spain, Belgium, Germany, Italy, Portugal, Greece or Hungary.
- Each player may hold one account only. Duplicate accounts are closed and associated balances may be forfeited.
- You must provide accurate, current personal details at registration and keep them up to date.
- You are responsible for keeping your login credentials secure. Activity under your account is deemed to be yours.
- Before your first withdrawal we complete identity verification (KYC): photo ID, proof of address and payment method verification.
Deposits and Withdrawals
Money In and Money Out
We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, MiFinity, Jeton, Skrill and the cryptocurrencies Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. The minimum deposit is 30 AUD, and we charge no fees on deposits or withdrawals.
Withdrawals start from 30 AUD, with daily limits of 8000 AUD and weekly limits of 30000 AUD. Crypto withdrawals are usually processed within 0 to 1 hours; card withdrawals take up to 24 hours. We must complete KYC verification before your first withdrawal, so please submit your documents early to avoid delays.
- Accounts with no login or transaction activity for 12 consecutive months are treated as dormant. We may apply an administrative fee to dormant accounts after notifying you at your registered email address.
- Winnings are paid to the same method used for deposit wherever technically possible.
- If a payment provider rejects or delays a transfer, we will work with you to trace the funds, but processing times outside our control may extend the timeframes stated above.
Bonus Rules You Should Know
General Bonus Conditions
Our welcome package, cashback offers, reload bonuses and free spin promotions each carry their own promotional terms, which form part of this agreement. General rules apply to every bonus unless a specific promotion states otherwise.
- Bonuses must be wagered the stated number of times before winnings become withdrawable.
- While a bonus is active, the maximum permitted bet per round applies; bets above this limit void the bonus and any winnings.
- Certain games may be excluded from wagering contribution or forbidden entirely while a bonus is active.
- Bonus funds and free spins expire if the wagering requirements are not met within the stated validity period.
- Misusing promotions, including low-risk wagering patterns designed to exploit bonus funds, gives us the right to cancel the bonus and withhold winnings.
Conduct We Do Not Tolerate
Fair play protects everyone. We monitor activity continuously, and the following conduct breaches this agreement.
- Fraud, forgery or providing false information to us or our payment providers.
- Chargebacks or payment reversals on deposits used for play.
- Multi-accounting to claim bonuses more than once or circumvent limits.
- Collusion with other players to gain an unfair advantage.
- Use of bots, scripts, automated tools or any software that interferes with normal platform operation.
- Use of VPNs, proxies or other tools to disguise your location and access our platform from a restricted country.
Setting Limits and Taking a Break
Responsible Gambling
You can set deposit limits, loss limits and session reminders in your account settings at any time, and we encourage every player to use them. If gambling stops being fun, you may self-exclude for a fixed period or permanently by contacting our support team, available 24/7 via live chat or email at [email protected].
We take our duty of care seriously. Where we identify signs of gambling harm, we may contact you, apply limits to your account or restrict access. Free, confidential support is available in Australia through Gambling Help Online on 1800 858 858.
Closing Your Account
Complaints and Governing Law
You may close your account at any time by contacting support. We will withdraw your remaining balance first, provided wagering requirements on any active bonus are met. We may suspend or close an account that breaches these terms, and we will notify you of the reason where legally permitted.
If you have a complaint, contact our support team first and we will respond as quickly as possible. If the matter is not resolved, you may escalate it to our complaints procedure in writing. These terms are governed by the laws of Curaçao, and disputes fall under the jurisdiction of the courts of Curaçao unless mandatory consumer law in your country of residence provides otherwise.
When We Update These Terms
We may amend these Terms and Conditions from time to time to reflect changes in law, our licence conditions or our services. The current version is always published on this page with its effective date, and material changes are announced at least 7 days before they take effect via your registered email address or a notice on our platform.
Continuing to use your account after the effective date means you accept the updated terms. If you disagree with a change, you may close your account before that date, and we will return your balance in line with the withdrawal rules above.
Frequently Asked Questions
How old do I have to be to play at Megadice Casino?
You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher.
Can I withdraw before completing KYC verification?
No. We must verify your identity, proof of address and payment method before your first withdrawal.
How many accounts can I have?
One per person. Holding multiple accounts breaches our terms and may result in closure and forfeiture of balances.
How will I know if the terms change?
We announce material changes by email or an on-site notice at least 7 days before they take effect.
How do I self-exclude from the platform?
Contact our 24/7 support team via live chat or [email protected] and request self-exclusion for a fixed period or permanently.