Contact Us at Megadice Casino
Our support desk runs 24/7, and every message lands with a real person on our customer care team. Here is exactly how to reach us, what we can fix, and the details to have ready before you write.
Our Support Channels and Hours
Live chat is the fastest way to reach us. Tap the chat bubble in the bottom right corner of any page on megadice-aud.com, and one of our agents will join your conversation. Most chats get a first reply in under 2 minutes, day or night.
You can also email [email protected]. We answer every email within 24 hours, and most arrive with a full response well inside 4 hours. Use one email thread per issue so nothing gets lost between replies.
| Channel | Where to find it | Availability | Typical first reply |
|---|---|---|---|
| Live chat | Chat bubble, bottom right of every page | 24 hours, 7 days | Under 2 minutes |
| [email protected] | 24 hours, 7 days | Within 24 hours, often under 4 hours |
We do not offer a phone line, so chat and email are your two options. Both are staffed around the clock, including public holidays, so pick whichever suits you.
What Our Team Can Fix
Account and verification issues sit near the top of our queue. If your KYC check is stuck, we can see exactly which document is holding it up and tell you what to re-upload. Deposits that have not landed, withdrawals waiting beyond the standard 0-1 hour crypto window, or bonus free spins that did not credit are all things we can trace from our side.
- Account access, password resets and KYC document checks
- Deposits and withdrawals, including pending crypto transfers
- Bonus and promotion questions, from wagering terms to cashback
- Technical faults, such as games failing to load on mobile or desktop
- Responsible gambling settings, deposit limits and self-exclusion
For anything involving your wellbeing, our agents handle it with priority and discretion. We can set deposit or loss limits, activate session reminders, or start a self-exclusion straight from chat. Gambling Help Online is also there for you on 1800 858 858, any time, free of charge.
Check These Before You Message
Where We Are Registered
Megadice Casino is operated by MegaDice N.V., licensed in Curaçao under licence number 8048/JAZ2019-042. For formal correspondence, such as KYC appeals or legal notices, write to [email protected] and mark the subject line "Formal correspondence" so it reaches the right desk without delay.
Media and Partnership Enquiries
Journalists, streamers and affiliate partners should not use the player support queue. Send your pitch or proposal to [email protected] with "Media" or "Affiliate" in the subject line, and our partnerships team will respond within two business days with next steps and tracking details.
Frequently Asked Questions
Is live chat available overnight?
Yes. Our live chat runs 24/7, so you can reach an agent at 3am or 3pm with the same response speed.
How fast do you answer emails?
We reply to every email within 24 hours, though most players hear back within 4 hours. Keep your issue in one thread so our agent can see the full history.
Do you have a phone number?
No. We handle all contact through live chat and email at [email protected], both staffed around the clock.
Can support speed up my withdrawal?
We can check the exact status of your withdrawal and flag it for review, but crypto withdrawals already process in 0-1 hours and card withdrawals in up to 24 hours.
Can I ask support to set deposit limits?
Yes. Ask in live chat and we can apply deposit or loss limits, session reminders, or self-exclusion to your account immediately.